Optimize the user-friendliness of your digital products
Mit den Usability-Tests von msg.passbrains erhalten Sie in wenigen Tagen wertvolles Feedback, das Ihre UX verbessert, Kunden überzeugt und Konversionsraten steigert.
Are your customers impressed by your usability?
A lack of usability leads to high bounce rates, frustrated users and missed business opportunities.
Typical problems:
- Users leave your website or app after a bad experience.
- Weak points in the design lead to inefficiency and misunderstandings.
- High development costs due to problems discovered late.
Our usability tests solve your challenges
msg.passbrains is your partner for comprehensive usability testing. With our global crowd of qualified testers and experienced UX experts, we uncover weaknesses and help you to optimize your products.
Goals of usability testing:
-
- Identification of obstacles
- Avoidance of undesirable developments
- Improving customer satisfaction
- Fulfillment of business requirements
Why usability testing with msg.passbrains?
Cost Efficiency
Early testing saves high development costs.
Flexibility
Moderated, unmoderated, on-site or remote - we adapt to your needs.
Global target group
Our testers come from your specific target group, worldwide.
Quick Results
You receive structured reports with clear recommendations for action within a few days.
It's that simple
1. Request advice
Let us define your needs and think through your project.
2. Perform test
We define the test specifications for the test (target groups, time frame and specific questions) and then carry out the test for you.
3. Get results
You receive detailed reports with specific recommendations for barrier-free implementation.
Qualitative Usability Study
Get helpful feedback on usability and user experience from your potential customers.
How is the usability and user experience of your digital products? Our msg.passbrains crowd provides you with high-quality insights and helps you to sustainably improve your applications.
Quantitative Usability Study
Obtain reliable results from quantitative usability surveys.
No matter in which phase of the product life cycle - get a benchmark on the status of the quality and usability of your digital product. Adjust the usability of your product on the basis of quantified data.
Moderated Usability Test (Remote)
Look over the users' shoulders live and remotely during the usability test and conduct an interview during the test.
Live interviews are one of the highest quality methods for user surveys. You gain deep insights into the thoughts of your target group.
Usability Test with Think-Aloud Video
Gain insights into users' thoughts through recorded think-aloud videos.
Recorded videos in which users speak out loud what they are thinking help you gain detailed insights into the minds of your potential target group. How well are users coping? What is going through their minds? Are there any stumbling blocks in the user guidance in your application that were not initially noticed in the design? Experience and accompany your users, analyze their behavior, and improve your product sustainably.
Usability Lab
Observe the behavior of your potential target group live and on site.
The usability of your digital product can be examined very well live in the lab. We offer a usability lab in Braunschweig for this purpose. Equipped with a test and observer room, as well as optimal technology - including HD cameras, eye trackers to capture eye movements, high-quality audio recording - users can test your product directly on site. The users are accompanied and interviewed by our experienced usability experts.
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
Within a very short time, we had put together a team to test the new version of Aligned Elements, our requirements and test management software. The experience during the test project was so great that we immediately booked several passbrains testers for an ongoing engagement.
Above all, the broad coverage of different devices and operating system versions and the many valuable usability feedbacks have helped us a lot to ensure the quality of our new Android-based software. passbrains’ managed crowdtesting services have now become an integral part of our software quality assurance strategy.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Working with passbrains has enabled us to increase the success of our products and services through the valuable contribution our customers have made through passbrains' digital experience and testing solutions and services.
Crowdtesting with passbrains has repeatedly proven to be an efficient way of increasing our product quality and gaining important insights into the expectations of current and potential customers. In this way, we maintain a high level of quality and thus customer satisfaction and loyalty. It is also very beneficial that we can involve them in the innovation process via the platform.
Ready to improve the UX of your products?
Find out how your digital products are rated by your target group.
Contact us now and receive your individual offer.