Verbessern Sie die Kundenerfahrung durch echte Einblicke
Mit globalem Mystery Shopping von msg erfahren Sie, wie Ihre Kunden Ihren Service wirklich erleben – und stärken so gezielt Ihre Kundenbindung.
How good is your service quality really?
First impressions count - and this is especially true in retail and online business. Customers expect the highest quality, speed and smooth processes. But how well do your points of sale or online store actually perform when nobody is looking?
With mystery shopping from msg.passbrains, you receive honest feedback from real customers in real purchasing situations.
Real Test Purchases, Real Feedback
Mystery shopping is a method of anonymously evaluating customer friendliness and service quality. Our mystery shoppers slip into the role of normal customers and evaluate the shopping experience - both online and on site.
Objectives of Mystery Shopping:
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- Identification of weak points in the sales process
- Checking accessibility and service quality
- Analysis of the shopping experience
- Improving customer retention
Why Mystery Shopping from msg.passbrains?
Save Costs
Targeted test purchases allow you to identify errors at an early stage and avoid costly service errors.
Save Time
You will receive your results and recommendations for action within a few days.
Be Faster
Optimize the customer experience and increase customer retention faster than your competitors.
Get Result Easier
You receive structured reports with clear recommendations for action.
It's that simple
1. Request advice
Let us define your needs and think through your project.
2. Perform test
We define the test specifications for the test (target groups, time frame and specific questions) and then carry out the test for you.
3. Get results
You receive detailed reports with specific recommendations for barrier-free implementation.
Our Services
Anonyme Tests vor Ort
Lassen Sie Ihren Service und Ihre Kundenfreundlichkeit in physischen Verkaufsstellen prüfen.
Online Test Purchases
Lassen Sie Ihre Online-Shop-Qualität von der Bestellung bis zur Rücksendung testen.
Service Availability
Find out how well your customer service by phone or e-mail really works.
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Are you ready to improve your service quality?
Find out how your retail outlets and online stores are rated by real customers.
Contact us now and receive your individual offer.